This Privacy Policy explains how Dustoq ("we", "us") collects, uses and protects your personal data when you use the Dustoq app and website to book cleaning services or to work as a cleaning partner. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Information we collect
- Account details: your mobile number (used to sign in with a one-time code), name, email address (optional) and profile photo.
- Booking details: service addresses, house number, map location, car details, time slots, notes you add, and the photos taken before and after each job.
- Location: your device location when you choose to use it to find your area or pin an address. Partners share their location when starting a daily car clean, to confirm they are at the car.
- Payments: payments are processed by Razorpay. We receive the payment status and reference, never your full card, UPI or bank details.
- Partner verification: partners provide Aadhaar, PAN, a selfie, a UPI ID, work areas, skills and experience. These documents are stored privately and used only for verification.
- Ratings, reviews and reports: ratings, comments and issues you raise, with any photos you attach.
- Referrals and wallet: your referral code, who referred you, and your Dustoq wallet activity.
- Device information: basic technical data such as app version, and the Play Store install referrer (to apply an invite code).
How we use your information
- To create your account and sign you in.
- To take bookings, assign a verified professional, and show both sides the details needed to complete the job.
- To process payments, refunds, wallet credits and partner payouts.
- To verify partners and keep customers safe.
- To send notifications about your bookings, plans and account.
- To resolve issues, prevent fraud and misuse, and meet legal obligations.
- To improve our services. We do not sell your personal data.
Who we share it with
- The professional or customer on a job: name, phone number, address and job details, only while the job is active.
- Service providers who help us run Dustoq, such as Razorpay (payments), SMS providers (sign-in codes) and cloud hosting, under confidentiality obligations.
- Authorities, when required by law.
How long we keep it
We keep your data while your account is active. When you delete your account, we delete or anonymise your personal data, except records we must keep by law, such as invoices and payment records, which are retained for the period the law requires.
Your rights
You can access and correct your details in the app, withdraw consent, and ask us to delete your account at any time from Account → Delete account in the app or at https://dustoq.d3vx.in/delete-account. You can also contact our Grievance Officer at support@dustoq.com.
Security
We use encrypted connections, private storage for identity documents, and access controls to protect your data. No method is completely secure, but we work to protect your information.
Children
Dustoq is not meant for people under 18. We do not knowingly collect data from children.
Changes
We may update this policy. We will show the updated date on this page and let you know in the app about important changes.
Contact
Dustoq
Email: support@dustoq.com
Phone: 7484920206